Ruckus Commscope/Secure Uplift Support 60 meses ICX 7850

Network downtime and unresolved technical issues can cripple operations, but with Ruckus Secure Uplift Support for the ICX 7850 series, you get five years of comprehensive coverage that keeps your switching infrastructure secure and performing at its best. This service provides 24x7 access to Ruckus Technical Assistance Center (TAC), ensuring expert help is always available when you need it most.

Who is it for

This support service is ideal for enterprises, data centers, and campus networks that rely on Ruckus ICX 7850 series switches for mission-critical connectivity. It is especially valuable for organizations that require predictable response times, rapid hardware replacement, and continuous software updates to maintain network security and feature parity.

Main features

• 60 months (5 years) of Secure Uplift Support coverage
• 24x7 access to Ruckus Technical Assistance Center (TAC)
• Software and firmware updates included
• Advance hardware replacement with next business day shipment
• On-site support for hardware replacement (next business day)
• Access to Ruckus Support Portal, knowledge base, and documentation
• Defined SLA for response and resolution times
• Global coverage

Specifications

• Service Type: Secure Uplift Support
• Service Duration: 60 Months (5 Years)
• Supported Product Series: Ruckus ICX 7850 Series Switches
• Technical Support: 24x7 access to Ruckus TAC
• Software Updates: Included (all major and minor releases)
• Firmware Updates: Included
• Hardware Replacement: Advance Replacement (Next Business Day shipment)
• On-site Support: Next Business Day (NBD) on-site technician
• Online Resources: Ruckus Support Portal, Knowledge Base, Documentation, Software Downloads
• Service Level Agreement (SLA): Defined response and resolution times
• Eligibility: Requires active Ruckus ICX 7850 series hardware
• Service Delivery Method: Electronic/Remote with on-site component for hardware
• Coverage Area: Global
• Manufacturer: CommScope (Ruckus brand)
• Product Category: Network Switch Support Service
• Renewal Option: Typically renewable after initial term

Tips

To maximize the value of this support service, ensure your ICX 7850 switches are registered and covered under an active warranty or support contract. Keep your software up to date by regularly downloading the latest releases from the Ruckus Support Portal. For critical issues, contact TAC immediately to initiate the SLA-driven response process.