AudioCodes 9x5 Support DVS-M800_S4/YR

When your business relies on AudioCodes Mediant 800 Series gateways and session border controllers, any downtime can disrupt voice communications and impact customer service. This 9x5 Technical Support & Maintenance service ensures that your critical infrastructure remains operational with expert assistance during business hours.

Who is it for

Enterprises and SMBs that depend on Mediant 800 Series devices for VoIP connectivity and need reliable, responsive support to maintain uptime and performance. Ideal for organizations without in-house telecom specialists or those seeking peace of mind with direct access to AudioCodes experts.

Main features

• 9x5 support: Monday to Friday, 9 AM to 5 PM local business hours
• Access to software updates and bug fixes to keep your system secure and efficient
• Remote troubleshooting and configuration assistance via phone, email, and web portal
• Critical issue response within 4 business hours; non-critical issues next business day
• One-year subscription with renewal option for continuous coverage

Specifications

• Service type: Technical Support & Maintenance
• Covered product family: AudioCodes Mediant 800 Series Gateways/SBCs
• Support duration: 1 year
• Support channels: Phone, Email, Web Portal
• Incident response (critical): Typically 4 hours during business hours
• Incident response (non-critical): Next business day
• Service delivery method: Remote
• License model: Subscription
• Target environment: Enterprise, SMB
• Geographic coverage: Global (subject to regional support centers)
• Language of support: English
• Exclusions: On-site support, hardware replacement (unless part of separate hardware warranty)
• Benefits: Maximized uptime, access to expert knowledge, latest software features

Tips

To get the most out of this service, register your product and support contract immediately after purchase. Keep your device's serial number and software version handy when contacting support to expedite resolution. Schedule regular maintenance windows to apply updates and avoid disruptions during peak hours.